سياسة الاسترجاع
Return and Refund Policy
You may return new, unopened items sold within 3 days of delivery for a full refund. We"ll also pay the return shipping costs if the return is a result of our error, otherwise two way shipping will be charged. Return request can be sent online (Contact us) by email or by phone. Items should be returned in their original product packaging.
Receiving a Refund
You will receive your refund after we receive and process your returned items ( for the items eligible for refund) . Expect your refund within 2 weeks of giving your package to the return shipper .
This time period includes:
1 to 3 business days for us to receive your return from the courier.
1 to 2 business days for us to process your return
The time it takes your bank to process our refund request
Order Cancellation Policy
Your order begins processing immediately after you click Place Your Order on the "Confirm and submit" page. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled.
To attempt to cancel your order during processing:
Sign in to your account.
Find the order on your account
Click the order number to see the Order Details.
If it is still possible to cancel, you will see an enabled "Cancel" button on the Order Details page that you can use to cancel your order. If the "Cancel" button is not enabled, the order is already being proccessed and cannot be canceled.
If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with the returns policy.
Order Cancellation from PERF -
PERF reserves full rights to cancel the orders which are placed because of technical problems, are generated through wrong technical process or typing mistakes. In such case, customer will be approached via phone or email to intimate about his/her problem with the reason for cancellation.